Returns & Exchange Policy

At Butterfly, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and hassle-free return and exchange process. Please read our returns policy carefully to understand the conditions and procedures.

1. Eligibility for Returns

We accept returns for the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition with all tags attached.
  • The item must be returned in its original packaging (including any gift boxes or pouches) within 7 days of receiving the order.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Customized or personalized sarees.
  • Items marked as “Final Sale” or purchased during clearance sales.
  • Sarees that have been altered or modified as per customer request.

3. Return Process

To initiate a return, please follow these steps:
  • Contact Us: Email us at returns@butterflysarees.com with your order number, the item you wish to return, and the reason for the return.
  • Approval: Our team will review your request and send you a return approval with instructions on how to return the item.
  • Shipping the Return: Once approved, you can ship the item to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your item reaches us safely.

4. Return Shipping Charges

For returns within India, return shipping costs are the responsibility of the customer. We do not offer free return shipping.

In the case of damaged or defective items, Butterfly will cover the return shipping costs.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. Upon approval, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used during purchase (credit card, debit card, or bank transfer).
  • Refund Time: Please allow 7-10 business days for the refund to be processed after approval.

Note: Original shipping charges (if any) are non-refundable.

6. Exchanges

If you wish to exchange your saree for a different color, size, or design, please follow the same return process and indicate the desired exchange option. Exchanges are subject to product availability.

7. Damaged or Defective Items

In the rare event that you receive a damaged or defective product, please contact us at hello@xbutterfly.in within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund at no additional cost.

8. International Returns

International returns are accepted within 14 days of delivery. Return shipping costs for international orders are the responsibility of the customer. Please note that customs duties and taxes are non-refundable.

9. Customer Support

If you have any questions or need assistance with your return, please reach out to our customer service team at +91 90900 20221 or email us at hello@xbutterfly.in.